Frequently Asked Questions
Everything you need to know about your journey to the perfect night's sleep.
What makes Savoir beds different from standard mattresses?
Every Savoir bed is handcrafted using long-established techniques and the finest natural materials, such as long-strand horsetail, Mongolian cashmere, and British lamb's wool, ensuring unparalleled temperature regulation and support.
Do you offer international shipping?
Yes, we ship our bespoke beds globally. Our specialist white-glove delivery team ensures your bed is transported securely and assembled perfectly in your home, regardless of your location.
Can I customize the tension of my mattress?
Absolutely. We offer various tension levels—Soft, Medium, Firm, and Extra Firm. For couples with different preferences, we can create a 'dual tension' mattress where each side is tailored to the individual sleeper.
How long does it take to craft a Savoir bed?
Because each bed is made to order by a single artisan, the lead time is typically between 8 to 12 weeks. This ensures that every detail meets our rigorous quality standards.
What is your return policy for bespoke items?
As our beds are custom-made to your specific requirements and hygiene standards, we cannot accept returns. However, we offer a comfort guarantee and will work closely with you to ensure your mattress tension is perfect.
How do I care for my natural fiber mattress?
To maintain the loft of the natural fillings, we recommend turning and rotating your mattress regularly during the first six months, and seasonally thereafter, to allow the fibers to settle evenly.